DUE TO HIGHER ORDER VOLUME, WE ARE EXPERIENCING BRIEF DELAYS WITH SOME SHIPMENTS. ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL FROM UPS QUANTUM VIEW. THANKS FOR YOUR UNDERSTANDING!

Terms and Conditions

The following Terms and Conditions apply to the use of this website as well as all transactions conducted through the site. 

Shipping & Delivery

Free shipping on orders over $200. Orders under $200 will be subjected to a flat $8 shipping fee. Orders are shipped via UPS. Shipping rules applies to standard UPS shipping within the continental US.  Orders outside of the continental US (i.e. Hawaii) will be subjected to additional fees at the customer's expense. 

Orders received will be shipped within 1-2 business days. Please allow 4-7 business days for your order to arrive. 

Return Policy

Wrong Item / Missing Item: Please contact us within 7 business days after package has been delivered. 

    Quality Issues:

    Quality issues with the product must be reported within 14 days after product has been delivered. Please email supporting pictures of your claim to info@formosafood.com. Item will either be exchanged or refunded upon customer request. 

     

        General Returns: Returns or exchanges will be accepted on unopened product within 14 days after delivery. Shipping charges are the customer's responsibility. 

        For any of the above return issues, please contact us via the following methods: phone (712) 439-1065, email at info@formosafood.com, or form submit on the Contact Us page on our website. 

        Store Hours

        Our business hours are Monday - Friday, 8AM - 5PM Central Time.  

          Discounts

          Orders with a subtotal over $300 qualifies for a 5% discount. Use coupon code DISC5 at checkout. 

          Orders with a subtotal over $500 qualifies for a 10% discount. Use coupon code DISC10 at checkout.

          Orders with a subtotal over $1000 qualifies for a 15% discount. Use coupon code DISC15 at checkout. 

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